Kryntavo Commerce Labs is a fast-growing e-commerce brand managing thousands of daily customer interactions across multiple product categories. Before working with Trifleck, their data lived in scattered spreadsheets, inboxes, and third-party tools — leaving teams without a unified view of customers, orders, support history, or retention performance. They needed a centralized CRM platform to bring clarity, consistency, and real-time visibility to the entire customer journey.
Customer records were scattered across spreadsheets, Shopify, inboxes, loyalty tools, and discount systems — causing duplication and confusion.
Support relied on email, phone logs, and outdated spreadsheets — making it impossible to track real-time issue status or history.
Leadership couldn’t access repeat purchase insights, high-value customer trends, refund behaviors, or segment performance.
Their operations team summed it up clearly: “We have the customers. We just don’t have visibility.” They needed one system to unify data, support, and reporting.
We combine decades of experience, cutting-edge technology, and a commitment to quality — delivering industrial solutions that stand the test of time.
We consolidated customer details, purchase history, support interactions, and loyalty activity into a single trusted profile.
Ticketing and interaction timelines were designed so support teams always had context before responding — reducing delays and mistakes.
Advanced segmentation and reporting created a foundation for retention workflows, campaigns, and predictive insights.
A modular CRM platform that unified customer data, support, and retention intelligence.
A single customer record including personal details, purchase history, support history, loyalty activity, notes, and preferences.
Chronological feed showing orders, cancellations, refunds, tickets, internal notes, and loyalty actions for full context.
Advanced segmentation, role-based dashboards, and reporting modules for support, marketing, operations, and leadership.
We built a secure and scalable CRM platform designed for e-commerce operations. The system consolidates customer and order data, supports modular growth, and integrates directly into Kryntavo’s live commerce ecosystem.
Next.js (React)
Tailwind CSS
Support response time improved by 35%.
Duplicate customer profiles reduced by ~90%.
Customer data accuracy reached a new standard.
Leadership gained real-time dashboards and trend visibility.
Sales, support, and marketing aligned on one shared customer truth.
We empower visionaries to design, build, and grow their ideas for a
Powering ideas through technology, design, and strategy — the tools that define the future of digital innovation.
